The following ICAP (Intellectual Capital) update was made on April 18, 2015.

We have updated our current ServiceNow® process accelerator templates and added 6 more to the mix.  All the ServiceNow® accelerators are built to provide full ITIL® based processes and they have been aligned to the ServiceNow® FUJI release OOB offerings to ease the strain on implementation within the ServiceNow® tool.

We now have accelerators for:

  • Change Management
  • Contract Management
  • Demand Management
  • Financial Management for IT Services
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfillment Management
  • Service Asset & Configuration Management
  • Service Level Management
  • Service Portfolio Management
  • and Service Validation & Testing Management