The following ICAP (Intellectual Capital) update was made on April 18, 2015.
We have updated our current ServiceNow® process accelerator templates and added 6 more to the mix. All the ServiceNow® accelerators are built to provide full ITIL® based processes and they have been aligned to the ServiceNow® FUJI release OOB offerings to ease the strain on implementation within the ServiceNow® tool.
We now have accelerators for:
- Contract Management
- Demand Management
- Financial Management for IT Services
- Incident Management
- IT Asset Management
- Knowledge Management
- Problem Management
- Release & Deployment Management
- Request Fulfillment Management
- Service Asset & Configuration Management
- Service Level Management
- Service Portfolio Management
and Service Validation & Testing Management